Terms of Service

By accessing or using the iPayBill website, payment gateway, acquiring services, and related applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms").

If you disagree with any part of these terms, you may not access the Services. These Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "Merchant"), and iPayBill ("we", "us", or "our").

iPayBill provides global payment processing, cross-border acquiring, and risk management solutions. Our Services include, but are not limited to:

• Processing credit and debit card transactions across major networks (Visa, Mastercard, AMEX, JCB, etc.).
• Facilitating alternative and local payment methods across APAC, EMEA, and LATAM.
• Providing real-time fraud detection and chargeback mitigation tools (e.g., Verifi, Ethoca).
• Offering API access and merchant dashboards for transaction management and reporting.

As a Merchant using our Services, you agree to:

• Provide accurate, current, and complete information during the onboarding and KYC/AML process.
• Comply with all applicable laws, regulations, and card network rules (e.g., PCI-DSS requirements).
• Maintain the confidentiality of your API keys, passwords, and account credentials.
• Promptly resolve customer disputes and manage chargebacks in accordance with our dispute resolution guidelines.
• Not use the Services for any illegal, fraudulent, or prohibited activities as defined in our Acceptable Use Policy.

You agree to pay all applicable fees for the Services, including processing fees, chargeback fees, and any other charges outlined in your specific Merchant Agreement.

Settlement of funds will be made to your designated bank account according to the payout schedule (e.g., Daily, Weekly, T+1) agreed upon during onboarding, subject to any reserves or holds placed on your account for risk management purposes.

iPayBill is committed to combating money laundering and terrorist financing. We strictly adhere to global AML regulations. You agree to cooperate fully with our compliance team, providing any requested documentation for ongoing due diligence.

We reserve the right to suspend or terminate your account immediately if we suspect any fraudulent activity, violation of AML laws, or breach of these Terms.

To the maximum extent permitted by applicable law, iPayBill and its affiliates, directors, employees, or agents shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Services.

Our total liability to you for any claims arising from these Terms or your use of the Services will not exceed the total fees paid by you to iPayBill in the three (3) months preceding the event giving rise to the claim.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through good-faith negotiations. If the dispute cannot be resolved amicably, it shall be submitted to binding arbitration in Hong Kong, in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC).

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.